The telephone hotline +43 7229 80440 is available at normal office hours.
Frequently Asked Questions: All
Bitte klicken Sie auf die gewünschte Frage, um eine entsprechende Antwort zu erhalten.
Have you got a telephone hotline which is always available?
Do I need a leased line internet connection to run GDP EDI?
A leased line or a VPN connection is not necessary, data can be transferred via ftp(s), (s)http, AS2 or GDP EDI over any internet connection.
Is there a statistic on documents sent and received?
Yes, you can see it via the GDP EDI web protocol. (in login area)
Kann ich kontrollieren ob meine Daten auch beim Geschäftspartner angekommen sind ?
Ja, über unser GDP-EDI WEB-Protokoll.
Can I synchronize my master data with my business partners' data using GDP EDI?
Yes, master data exchange is a commonly used feature.
Will my business partner be able to see into my GDP EDI?
No, your business partner can only see which documents have been sent to him and if the documents have been processed, using the web interface.
Can technical drawings be sent parallel to EDI documents?
Yes, technical drawings be sent parallel to EDI documents
My business partner cooperates with another EDI provider. Can I still connect him to GDP EDI?
Yes, we check all the technical details with your business partner's provider and communicate directly with him.
I have business partners all over the planet. Can they be connected to GDP EDI?
Since there is no need for GDP staff to be present for the implementation, business partners all over the world can be connected. GDP has already successfully connected companies in the UK, Italy, the Netherlands, Poland, Hungary, the USA and India
Which ERP systems can communicate with GDP EDI?
GDP EDI can communicate with all ERP systems. Only requirement is that the system must be able to import and export data.
Who do I sign a contract with when I would like to use GDP EDI?
You sign a contract with Global Digital Post GmbH. Technical services are supplied by Escco, the company that will also be your contact partner for questions and problems.
The GDP service team will get in contact with your business partner. The data will be forwarded after the problem has been solved.
Suddenly certain data from my business partner don't reach me any more. What now?
The GDP surveillance system automatically sends out a warning if your business partner is not available any more or if the data can not be forwarded due to technical reasons (e.g. wrong format).
What is GDP EDI?
GDP EDI is a platform for the electronic data transfer between you, your customer and your suppliers even when the business partners have different software systems
What happens in case of a business partner's system failure?
GDP gets informed about any possible system failure and will get in contact with your business partners if necessary. Additionally, you can check in your GDP web protocol whether your documents have reached your business partner. All data will be saved in your system until they are transferred to GDP EDI
What happens if my internet connection fails?
Your data will be stored in the system until they it has been transferred to GDP EDI.
What's the company behind GDP EDI?
The company behind the product GDP EDI is GDP (Global Digital Post GmbH) in 4053 Haid, Austria.
Which data formats are readable by GDP EDI?
GDP EDI can process all structured data formats, for example XML, IDOC, Edifact, VDA or UBL, but also ASCII files and even Excel tables
Which transfer formats can be used with GDP EDI?
All secure data connections via internet are possible like (s)ftp, http(s), AS2, oftp2 and e-mail. If none of these types is available, the GDP EDI client can be used.
How do you control possible transfers to a wrong recipient?
GDP checks your business partners' recipient data, thus a transfer to a wrong recipient is not possible.
How long is your response time if there is a problem with my GDP EDI?
GDP guarantees a response within three hours during office hours.
How long does it take until the document is sendet to my businesspartner?
The document will be send immediately, usually within seconds. We guarantee a global delivery within ten minutes if the document is not sent per e-mail.
How long will it take to connect my company to GDP EDI?
The technical part usually takes about a day. Including all the necessary preparation, the connection usually takes about 21 days.